We offer a full bookkeeping service, even processing payments to suppliers and employees for the business owners who want that, but now we are being asked to provide a less 'hands on' service as well.

Clients who use sage one, xero, clearbooks, navision or quickbooks are asking for support just when they need it, as there are lots of transactions they are happy to deal with but when they are stuck it is helpful to reach out.

The beauty of these cloud based accounting packages is that we can log into their software and either do some behind the scenes set up work to get the invoice template working properly, or we can have a look at the entries they have posted and make a correction to a sales invoice as needed.

Some software support services are email only, meaning it is difficult to get hold of a humain being.  Other support services close at 5,30 meaning those people who need help after they have been at work all day are left with no one to reach out to.

Not all clients need help with software, they just want to run a question about the VAT flat rate or changing to a company by someone who can answer their quetsions.

So we are now offering a monthly subscription service that will allow clients to pay a monthly fee to ensure that they have somone on the other end of the phone just when they need help.