Support Subscription

We are being asked to offer a new service at the moment, for clients who want help from time to time.

Written by BW Bookkeeping and Project Solutions - Tue 31st Aug 2021

bookkeeping and business development services

We offer a full bookkeeping service, even processing payments to suppliers and employees for the business owners who want that, but now we are being asked to provide a less 'hands on' service as well.

Clients who use sage one, xero, clearbooks, navision or quickbooks are asking for support just when they need it, as there are lots of transactions they are happy to deal with but when they are stuck it is helpful to reach out.

The beauty of these cloud based accounting packages is that we can log into their software and either do some behind the scenes set up work to get the invoice template working properly, or we can have a look at the entries they have posted and make a correction to a sales invoice as needed.

Some software support services are email only, meaning it is difficult to get hold of a humain being.  Other support services close at 5,30 meaning those people who need help after they have been at work all day are left with no one to reach out to.

Not all clients need help with software, they just want to run a question about the VAT flat rate or changing to a company by someone who can answer their quetsions.

So we are now offering a monthly subscription service that will allow clients to pay a monthly fee to ensure that they have somone on the other end of the phone just when they need help.

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Testimonials

I have never used a bookkeeper before so I was a bit apprehensive. Working with BW has been the best decision we have made recently. I knew we needed help with behind the scenes work and this has been a real relief.
Sam B, Cheshunt

I learned more about how to direct my business in 20 minutes talking to Jen than in 4 years of meetings with my accountant.
Rob L, Aston Clinton

Our judges acknowledged you are a small business however that is clearly something you use to your advantage. You have very close relationships with each individual you work with and you seem to you go far beyond what would normally be expected to ensure everyone gets the very best advice and service for them. You keep the process as simple as possible and support the client throughout the bookkeeping process. It sounds like in some cases you have saved businesses a huge amount of money which in times like this is obviously incredibly important. We are very pleased to recognise your hard work.
Judge from national business award 2021-22

Quickbooks Advanced Certified Pro Adviser